The concierge desk
Chat day and night, email for account questions, private channels for VIPs: choose the fastest.
24/7 live chatReach us at any hour; the live chat is open on every page and usually answers within 2 minutes.
Emailsupport@luckyboom.wiki handles account questions and formal requests.
VIP channelsVIP players get private WhatsApp and Telegram channels and a personal manager with a name.
Before you send a message
Write from the email you registered with so we can recognise you fast. That is the address our system uses for KYC documents, self-exclusion and account-closure requests.
- Mention your account email and describe the question in a line or two.
- If you want to withdraw, finish KYC first; accounts still being verified wait longer.
- We review requests within 2 business days; once approved, the timing follows your payment method.
Requests only your registered email can send
- Self-exclusion, active within 24 hours and lasting at least 6 months.
- A cooling-off break of 7 days.
- Closing your account for good.
- Password recovery: use the reset link on the sign-in page, which goes to your registered email.
VIP status match
VIP somewhere else? Send a screenshot of your status to the live chat or support@luckyboom.wiki and we will match it, so you do not start your history from zero.